bridgeSpeak is a privately held company with headquarters in Madison Heights, Michigan with regional sales offices throughout the U.S.
bridgeSpeak develops, markets, implements and supports applications designed to improve customer interactions in the automotive retail space. Over the last decade our team members have become experts in analyzing and mining auto dealer data. With customers from every major make of car we have the knowledge and experience to bring you closer to your customers.
The bridgeSpeak Automotive Retail (AR) system helps auto dealers increase profits and improve customer service by connecting their phone system with critical business systems – including dealership management systems (DMS), customer relationship management (CRM) solutions and business development applications. Linking communications with business systems allows dealers to improve all aspects of their phone-based customer communication.
bridgeSpeak Screen Pops link these systems to a specific customer at the moment of a call. By displaying relevant data to your employees, no matter their business function, bridgeSpeak Screen Pops allows your dealership to recognize your customers, capture revenue opportunities, and provide exemplary service. Customizable, powerful, and designed with the auto dealership in mind, bridgeSpeak Screen Pops is a powerful tool for customer service.
bridgeSpeak Auto Attendant is a speech enabled auto attendant designed to get your customers on the phone with the right person as quickly and easily as possible. With customizable pronunciations and aliases the AA is extremely accurate and lets you respond to how your customers interact with your dealership. Even if your Sales Manager goes by “Big Jim” the system can accommodate you.
Core to the bridgeSpeak speech solutions is the Microsoft® Office Communications Server. Microsoft Office Communications Server provides a highly capable, cost-effective platform built on mainstream technologies that have enabled bridgeSpeak to bring the business value of speech within the reach of today's auto dealers. bridgeSpeak is both a Microsoft Certified Partner and a Microsoft Automotive Retail Solutions Partner.