Certification and new products give partners a comprehensive communications solution for auto dealers
MADISON HEIGHTS, Mich., April 15, 2010—bridgeSpeak announced today that its bridgeSpeak Automotive Retail (AR) solution has completed certification for ShoreTel’s Technology Partner Program. The ShoreTel Technology Partner Program provides market and innovation leaders the opportunity to expand their reach by connecting directly with ShoreTel’s growing community of channel partners and customers.
“By successfully completing ShoreTel’s product interoperability certification, bridgeSpeak offers ShoreTel customers in the auto industry the peace of mind that its solution will perform in accordance with our award-winning standards for customer satisfaction,” said Kevin Gavin, vice president of marketing for ShoreTel. "The ease of use and low cost of ownership of the bridgeSpeak AR solution complement ShoreTel’s brilliant simplicity and feature-rich functionality of ShoreTel’s UC solutions.”
bridgeSpeak AR enables dealers to automatically deliver reminders and notifications using the information already contained in their data systems. bridgeSpeak also recently introduced completely customizable screen pops which help improve customer service and productivity by displaying customer information from the dealers’ business systems on employees’ computer desktops as soon as their phone rings. These services can be delivered as an onsite system managed by bridgeSpeak, or as a completely hosted solution.
“Auto dealers are in need of innovative, cost-effective tools to help them communicate effectively and profitably with their customers,” said Jon Poploskie, bridgeSpeak president and CEO. “By deploying fully integrated bridgeSpeak and ShoreTel technologies, dealers gain rich capabilities that help improve productivity and profitability without locking them into outdated technology.” bridgeSpeak’s technology allows dealers to connect their ShoreTel solution with the DMS or CRM of their choice. By providing this independence, dealers are no longer forced to choose between functionality and vendor lock-in. They are free to take advantage of whichever data system they prefer while still retaining all the benefits of the best in class integration between their ShoreTel and bridgeSpeak solutions.
bridgeSpeak® develops, markets, implements and supports industry-specific packaged, interactive speech recognition (IVR) applications. Our bridgeSpeak AR solutions connect auto dealers’ business systems (DMS, CRM and Business Development) and their phone system to improve all aspects of their phone-based customer communication, increasing profits and improving customer service. bridgeSpeak is a Microsoft Certified Partner, and a Microsoft Automotive Retail Solutions Partner. bridgeSpeak offers both onsite and hosted solutions. For more information on bridgeSpeak AR, call (248) 588-4477 and ask for sales.
Madison Heights, MI; July 22, 2008 – Microsoft® and Speech Technology Magazine have both recently published case studies on the tremendous impact bridgeSpeak AR is having at our customers.
bridgeSpeak AR provides automated retention solutions for auto dealerships that allow customers to interact using speech and be connected with customer service representatives. Benefits include new car volume increases, increasing service traffic, special order parts reminders, inbound call handling, CSI improvement and tracking, and more.
The case studies can be read at:
For more information on bridgeSpeak AR, call (248) 588-4477 and ask for sales. Or visit us on the web at www.bridgespeak.com.
Dealers improve customer retention and results with bridgeSpeak AR
Madison Heights, MI; January 22, 2008 - bridgeSpeak®, a leading provider of interactive speech-enabled IVR solutions, today announced growth of over 260% in 2007 while expanding into new markets.
“We are excited that our customers are enjoying such a tremendous return on their investment with bridgeSpeak,” said Bob Spitler, Vice President, Sales and Marketing, bridgeSpeak. “The word is getting out that our customers generate more sales and service traffic, and productivity improvements with bridgeSpeak AR by leveraging the latest in interactive speech recognition (IVR) technology provided by Microsoft®.”
According to Jack Holden, Fixed Operations Director for Holiday Automotive Group in Livonia, Michigan, in the first 30 days of use, “we had our first Saturday sale using bridgeSpeak a few weeks back. We communicated this event to our customers with bridgeSpeak and sold 25 cars, the best we’ve ever done. Additionally, our Lube and Filter business is up 20%. This is a key component of long-term customer retention. And we’re receiving key CSI feedback from our customers’ messages on bridgeSpeak so that we can stay ahead of any CSI issues before they get to the factory or another dealer.”
bridgeSpeak AR automatically streamlines outbound and inbound call handling by interacting with their customers, and enabling customers to immediately speak with dealers’ employees. It ensures inbound calls are promptly and consistently answered. This automation enables dealers to drastically increase personnel productivity and grow with reduced cost.
“Our operator thinks she has gone to heaven; with the additional time she now has, we have trained her to handle due accounts payable. Our workload shifted so dramatically at our Dodge store that when our night operator left, we did not need to replace her,” commented Holden.
bridgeSpeak continued to expand into new markets including Missouri, Indiana, Pennsylvania, California, and others. Spitler states that bridgeSpeak expects continued dramatic growth for 2008.
For more information on bridgeSpeak AR, call (248) 588-4477 and ask for sales. Or visit us on the web at http://www.bridgespeak.com/.
bridgeSpeak® develops, markets, implements and supports packaged, interactive speech recognition (IVR) applications for specific vertical industries. Our bridgeSpeak AR solution connects auto dealers’ business systems (DMS, CRM and BDC) and their phone system to improve all aspects of their phone-based customer communication, increasing profits and improving customer service.
bridgeSpeak AR is built on Microsoft® Speech Server 2004 R2. Microsoft Speech Server provides a highly capable, cost-effective platform built on mainstream technologies. Speech Server has enabled bridgeSpeak to bring the business value of speech within the reach of today's auto dealers.
July 18, 2007: bridgeSpeak Receives Speech Technology Excellence Award from Customer Interaction Solutions Magazine
bridgeSpeak AR Recognized for Superior Applications
Madison Heights, MI, (July 18, 2007) — bridgeSpeak announced today that Technology Marketing Corporation (TMC) has named bridgeSpeak as a recipient of its Customer Interaction Solutions 2007 Speech Technology Excellence Award for bridgeSpeak AR. Customer Interaction Solutions magazine has been the leading publication in CRM, call centers and teleservices since 1982™.
“bridgeSpeak is thrilled to receive this recognition for the outstanding results that bridgeSpeak AR is helping our customers achieve,” said Bob Spitler, Vice President Sales & Marketing, bridgeSpeak AR. “The ability to interact with speech is helping our customers become more efficient and more profitable.”
The bridgeSpeak Automotive Retail (AR) system helps auto dealers increase profits and improve customer service by connecting their phone system with critical business systems – including dealership management systems (DMS), customer relationship management (CRM) solutions and business development applications. bridgeSpeak AR allows customers to interact using speech and be connected with customer service representatives, and provides automated retention solutions that include new car volume increases, increasing service traffic, special order parts reminders, inbound call handling, CSI improvement and tracking, and more.
Covering call center technology for over two decades, Customer Interaction Solutions has seen the progression from primitive predictive dialers and recording systems, to full CTI integration, to IP-PBXs with remote VoIP call center agents. The 2007 Speech Technology Excellence Awards distinguish companies who have made significant contributions to improving speech applications for their clients.
“bridgeSpeak has demonstrated to the editors of Customer Interaction Solutions that its product is both innovative and a leader in the speech technology industry. bridgeSpeak AR has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
The Speech Technology Excellence Award will be published in the August 2007 issue of Customer Interaction Solutions magazine.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY magazine, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.004 percent of sites in the world by alexa.com*, TMCnet serves two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, Call Center 2.0 Conference and the Green Technology World Conference. TMCnet.com publishes more than 15 topical online newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
For more information about TMC, visit www.tmcnet.com.
February 22, 2007: Cantata™ Technology Publishes Case Study Detailing bridgeSpeak AR Customer Success
Madison Heights, MI. – Cantata™ Technology has published a case study detailing the success Orchard Chrysler Dodge Jeep is having with bridgeSpeak®’s Automotive Retail (AR) solution, built on Microsoft and Cantata technologies.
About Cantata Technology
Cantata Technology, established in 2006 through the combination of Brooktrout Technology® and Excel Switching Corporation, provides enabling communications hardware and software that empowers the creation and delivery of anytime, anywhere IP-based communications applications. Leveraging more than 20 years of experience, Cantata offers the broadest range of products, along with a worldwide network of partners that allows service provider and enterprise customers to develop new products, introduce new services and cost-effectively transition networks to IP. Headquartered in Needham, Mass., Cantata maintains multiple locations worldwide in North America, Asia and Europe. For more information, visit www.cantata.com.
Madison Heights, MI. – bridgeSpeak announced that the company has been awarded the ‘Best Business Model’ award from the New Enterprise Forum (NEF).
“NEF is very proud to have worked with bridgeSpeak,” said Phil Tepley, NEF President. “The company is focused on getting results for its customers, and the proof is in its rapid sales growth and impeccable retention rate. We've seen quite a successful launch from bridgeSpeak, and I expect nothing but success as they move into their growth phase.”
NEF is a not-for-profit corporation founded in 1986 to help entrepreneurs prosper and grow. They link entrepreneurs to management expertise, potential joint venture partners, mentors, business services, capital, and other critical resources.
“We are thrilled to receive NEF’s Best Business Model award,” said Jon Poploskie, President and CEO of bridgeSpeak. “It recognizes us for having a solid plan, a great team, and outstanding execution. The net result is that we are delivering terrific results and service for our customers in spite of some of the challenging conditions they are facing.”
Norcross, GA. – MPK Automotive Systems, developer of a Microsoft®-based dealer management system (DMS), has partnered with bridgeSpeak® to bring franchised automotive dealers a convenient and powerful way to connect their DMS with their phone system to help improve all aspects of customer communication.
“Partnering with bridgeSpeak is a natural extension of developing a DMS that works at the speed of today’s dealerships,” said Paul Gracy, vice president, Development, MPK Automotive Systems. “Through our partnership, we’re bridging the gap between personal contact and business processes, bringing dealers a next-generation DMS that helps improve customer service and saves time and money.”
bridgeSpeak is a leading provider of speech-enabled interactive voice response (IVR) solutions for auto dealers. bridgeSpeak’s Automotive Retail (AR) solution is built on Microsoft® Speech Server, an IVR and speech recognitionplatform. bridgeSpeak AR unifies a dealership’s computer and phone systems, automating inbound calls, streamlining service scheduling and enabling proactive customer communications. “Since both MPK and bridgeSpeak are built with Microsoft-based technology, integrating the two systems has been seamlessfrom a development perspective, as well as from an end user’s,” adds Gracy.
bridgeSpeak’s speech-enabled inbound auto attendant helps ensure that every customer call is promptly and consistently answered and quickly directed to the right person or department. Another component of the system generates outbound service appointment reminder calls to customers, helping minimize service downtime. bridgeSpeak’s outbound calling feature also integrates with dealers’ promotions and customer databases, enabling each communication to include relevant promotional offers. bridgeSpeak also contacts customers regarding recalls, special orders and other offerings.
“bridgeSpeak is pleased to be able to offer MPK customers an opportunity to make their DMS investment work even harder for them,” said Bob Spitler, National Director Sales & Marketing, bridgeSpeak. “By integrating dealers’ MPK systems with their phone systems and automatically interacting with customers, customer follow-up and satisfaction are dramatically improved, driving results down to the bottom line.”
MPK’s full suite of fully integrated DMS modules, including accounting, sales, parts, service, payroll, CRM and F&I Menu Selling work together with bridgeSpeak’s certified speech applications, helping to deliver information quickly and accurately to the people who need it most. Being able to communicate real-time postings and up-to-the-minute access to financial, customer and vehicle information helps MPK’s DMS provide a positive return on investment (ROI) for both the dealership and the customer.
About MPK Automotive Systems, Inc.
MPK Automotive Systems, Inc. provides a modern automotive dealer management system (DMS) built using the Microsoft Dynamics™ NAV business platform to U.S. automotive retailers. MPK is a certified DMS provider for anumber of automotive Original Equipment Manufacturers (OEM) and is currently operating in franchised automobile dealerships throughout the U.S.
For a product demonstration or other sales information, contact MPK at email@example.com or call 866-587-9776.
Microsoft Dynamics NAV and Excel are trademarks of Microsoft Corporation in the United States and other countries.
Madison Heights, MI. – bridgeSpeak announced that the company has been added to Microsoft’s Automotive Retail Solutions program.
“Today, Microsoft welcomes bridgeSpeak as a new Automotive Retail Solutions’ partner, which recognizes bridgeSpeak’s strategic use of Microsoft tools and technology for automotive dealership interactive speech recognition (IVR) applications,” said John Reed, Director, Automotive Retail Solutions, Microsoft Corp. “We view bridgeSpeak as a strategic partner in the automotive retail markets for the United States. Built on Microsoft technology, bridgeSpeak solutions help dealers improve sales, customer satisfaction and operational efficiency.”
The Microsoft Automotive Retail Solutions’ program represents Microsoft’s ongoing commitment to enabling innovation in the global Automotive Retail marketplace, via partners that offer leading solutions for dealers, importers and manufacturers.
“We are very pleased to be a strategic partner of Microsoft’s to help reshape the way technology is used in the automotive retail market,” said Jon Poploskie, President and CEO of bridgeSpeak. “World-class technology and an open network of partners will bring more benefits than ever to dealers. Our bridgeSpeak AR solution generates more sales and service traffic for our customers by leveraging the latest in interactive speech recognition (IVR) technology provided by Microsoft. bridgeSpeak AR allows dealerships to communicate more personally with their customers, thus helping them to realize higher levels of CSI and additional revenue.”